Returns

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety, and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• Vibrators And Dildos
• Douche/Enema Kits
• Anal Toys, Beads and Plugs
• Cock And Ball Devices, Cock Rings and Cock Sleeves
• Gags And Ropes
• Lingerie And Men's Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

Order Cancellations

If you decide to cancel your order after you have paid, you can do so if the order hasn't already been shipped. Please contact us immediately at sales@joydux.com with your order number.

Please be aware that for each order cancelled, a 30% cancellation fee applies to the product(s) purchased. If your order has not yet been shipped at the time of cancellation, the shipping fee will be refunded in full.

Defective Items

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us at sales@joydux.com to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us.

A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. When emailing about a defect, please state the following information, your order number, found in the top right-hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect.

Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.